Focusing on customer service

By IPE staffDecember 2003 (Magazine)

The pension fund of ABP, Europe’s largest retirement plan, needs little introduction. A self-administered public pension fund for employers and employees in the government, education and defence sector, at year-end 2002 its customer base consisted of approximately 1.1m active participants, 700,000 inactive participants and 700,000 pensioners. The insured are employed ...